Delivery for our first collection
Suzara is preparing to launch in Australia. Orders are not open yet. Shipping coverage, charges and estimated dispatch and delivery times will be shown before orders open.
Once an order ships, we will email its tracking details. Please check the delivery information for your address before purchasing.
For delivery questions, email info@suzara.com.au.
Returns and product concerns
If something is wrong with your order, email info@suzara.com.au with your order number and a description of the issue. Photos can help us assess it.
Faulty, damaged or incorrectly described goods
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The change-of-mind conditions below do not limit these rights. You do not need original packaging to raise a faulty-product claim, and the 14-day change-of-mind period does not apply to your consumer guarantee rights.
Change-of-mind returns
Contact us within 14 days of delivery to request a change-of-mind return. Items must be unused, in their original packaging and in the same condition received. Please contact us for return instructions before sending an item back. We will explain any applicable return shipping costs before you proceed.
For a bundle, contact us before returning part of the order so we can explain how the promotion affects a change-of-mind refund. This does not affect your Australian Consumer Law rights.